ThaddeusW Posted August 10, 2009 Share Posted August 10, 2009 This is a good one. I was browsing the Volvo Website the other day just checking the specs of the VH and comparing them to the Granite for fun. While I was browsing I found a broken link and as I normally do, I report it to the web master. But along with the report of the broken link I wanted to express my opinion about their use of epaperflip.com. Now in case you are wondering, epaperflip.com is a service that hosts your PDF files and then displays them in an annoying and slow flash based PDF reader. The reader bought my decent specked computer to its knees while viewing the silly thing and thought it would be a good idea to express my opinion. As usual, I received an automated reply as that is all you are supposed to receive and that's that. Well today I see an email from Volvo but this time it was from an actual Volvo.com IT employee. But it was not a thank you or anything else, it was accidentally sent me by a Volvo.com employee who reads the web master mail. He was re-sending it to another IT employee but sent it to me by accident.This is my original message:Message: Hello, While browsing your site I stumbled upon what might be an improper link. On the VHD 430 page there is a link to the brochure which opens up the Volvo truck interior brochure instead of the VHD 430 brochure. Also please refrain from using gimmicks like epaperflip.com. Flash is an incredibly inefficient piece of software and even on my dual core Athlon 6000+ system epaperflip caused the mouse cursor to lag and stop responding as the flash reader rendered the page. epaperflip is unnecessary and only adds to the cost of running your site. Most truckers I know do not have very up-to-date PC's and flash performance suffers on those systems. If you believe epaperflip.com is an acceptable method of content delivery then that is your decision, but please also allow customers or prospective customers to download the industry standard PDF which has served us well for over a decade.So does anyone think it sounds too harsh or impolite? I think it was pretty neutral in conveying my displeasure with their using epaperflip.com.This was his message to the other IT guy:Shuman Sharon <firstname.lastname@example.org> to email@example.com:55am Rich, please check out the link he mentions. Ignore the rest of his crappy email. I mean, really, does he think I/we care what he thinks? _________________________________________________ Sharon Shuman Manager, Web Communications Mack Trucks, Inc./Volvo Trucks North America Greensboro, NC 27407 Telephone: 336 393 2354 E-mail: firstname.lastname@example.orgNotice how the "care" in his last sentence is bold. This goes to show you the level of professionalism in their IT department, Idiot cannot even properly send an email. I am going to try and see if I can find an email for his boss and send a nicely written email detailing how I am a "Volvo customer" just expressing my opinion and am deeply offended by his remarks and the disregard and disrespect of customer input . Maybe cause the little wanker some grief. Anyone have any ideas or input? Quote -Thad What America needs is less bull and more Bulldog! Link to comment Share on other sites More sharing options...
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