When I bought my 2016 Ram 1500 (used, with 39,000 miles) I had an issue with the transmission a few months later. I took it to the dealer who diagnosed and called me back and said it was the shift sensor pack in the transmission. I said "ok, do whatever you have to do, it's under warranty." The service advisor called me back a few hours later and said "Ok, it's all done, your cost is $585.00" I shit myself and said "What cost? That was warranty, don't tell me I have a cost." He said "yes sir, the new pan/filter (they are integral) and the 9 quarts of ZF transmission fluid, plus the labor. I was like "Uhhhhh bullshit! You had to drain it and open it up to replace the sensor pack, you take that up with Mother Fiat, because I am not paying dime one! He insists it's my cost. Told him "Get the Warranty dispute guy on the phone, lets see what he has to say." I got a song and dance, and then "Let us call you back."
While I waited for him to call me back I called a buddy who is a Mopar mechanic in Florida. He sent me the TSB for the exact problem. Stated right in the TSB "Servicing agency will have to drain the transmission fluid and remove the pan blah blah blah, FIAT North America will reimburse blah blah....... Dealer calls me back and says "Ok, we will cover the costs."
When I went and picked it up. I had a copy of the TSB with me and highlighted that section and handed it to the service advisor and said "be careful who you try to fuck next time".
And they wonder why they are called STEALERSHIPS and why people hate them.