My job is usually pretty boring, as I'm a shop parts salesman. I exclusively handle parts for our shop "technicians," so I thankfully never have to deal with customers on the front counter. We still have our own frustrations don't get me wrong...
We've seen some crazy failures before, from a previous owner running exhaust manifold studs too far into the block, destroying two pushrods, to a roadside service (that Volvo uptime called for the driver) botching a wheel seal job and ruining both spindles, hubs, and brakes. Fun stuff.
EDIT: I somehow skipped the part about bad parts people: It can go both ways, but usually leans to bad training on the company's end. My training was being put next to the older guy that was a wealth of knowledge, no actual company training at all. If I didn't have a brain for it, I wouldn't have been able to keep up.