Really its about who you know and not what you know! We had a woman service manager (Title ) for quite a few years ! She was assume! extremely good at dealing with the Mack trolls , customers and staff And if she didn't know something she would come get one of us that did! Nothing wrong with that from my perspective! Of coarse she was also doing warranty and everything else that was chucked at her so she was busy . Between the 5 or 6 of us our shop basically ran its self we knew what had to get done we just do it! That said the whole ball game changed after she was moved into a different position things started falling to bits! They hired service manager after service manager everyone worse than the next! Kind of like the politics above! The last service guy caused me great stress as he was a micro manager ! As of last july I opted to go down to part time to distance my self from the asshole and I stayed until they were able to hire someone to replace my ass and now am happily retired they since replaced that guy with an recruit another guy I would not have been able to work under so All is good!
Politics are EVERYWHERE!
Fortunately now I only have the government BS politics To deal with!