I run a spare parts outlet, we always stuggle against the bigger national stores because we are more expensive, but always got the product (even slow movers)at better quality(prefer not chinese) at a reasonable price (because I don't want warranty returns), but people still go to the super market style spare parts with no knowledge or experience. They clean up on the simple high turnover products taking the simple sales away from us small guys. Next time you purchase even small items remember the small shop needs bread and butter sales as well and put up with the slightly higher price and eventually (can only hope the big stores will disappear slowly because they will become less viable) and we will get the service back we would like and force the dealers to stock parts for the new trucks purchased by wanting to know what is in their spare parts dept, if they can't supply don't use them, they need to decentralise so everybody has a bit of stock but it does cost, they will have to get the message eventually. Older trucks are always going to be a problem because the money is not there to support a profitable business even in a perfect world (it would nice). Guess we all know it, don't want to pay for the service and I'm guilty of looking for a bargin price but it is not what we want Cheers Gearbox