Are you a dealership? It sounded like a tight process that is relative to sales/dealership licensing and OEM plug/play access?
The European issue has layers for me, one issue is simple translation. The Germans are the least concerned about making service information "Clean". Volvo is very clean, but tight fisted. An example is wiring diagrams. Last month I was working on an HVAC module via the wiring diagrams. The module had every point-of-origin line out of the HVAC module labeled in German. At the end of every line the receiving component was labeled in English. I looked at the color codes of the wires and they are code in colors "ps" "bt" and so on. I went to the legend and looked at the definitions and PS = Yellow. German color abbreviation over English key. Keep in mind.....this is digital info throughout. The only person who should have a listening ear to the complaint is our dealership so I gave them a call. He pointed me to a website for translating German to English and said "this is the one we use".
Next layer is diagnostics. That stack of John Deere manuals is all flow chart diagnostics. Not a single repair flow chart in any European manual I possess. Best you can hope for is decent theory of operation and often you will not get that.
When the dealership mechanic came and opened his Scully program I got to see how badly they scalped us on the software. They deleted every calibration and most service tools all the way down to not being able to force regeneration.
On the flip side the only thing missing on my domestic CAT Electronic Tech is anything that requires a dealership code. If you run the CAT to 140% congestion it will lock up and need a dealer code to unlock. Dummy proofing.
Europeans will not perform product improvements at no cost. Domestic come in with a list of campaigns and fix what is failing. The European companies insert a notation in the parts system. When you tap into the parts system they prompt you to upgrade at the customers expense.