VaPatentman Posted September 1, 2020 Share Posted September 1, 2020 Has anyone else had problems with Summit recently? They owe me a credit of $300.00 for a core charge which was returned and accepted by Dorman nearly a month ago. There are only 2-ways you can contact Summit, by phone and wait up to 1-hr 45-mins and be disconnected or text them and never receive a reply. Thoughts would be appreciated Quote Link to comment Share on other sites More sharing options...
AZB755V8 Posted September 2, 2020 Share Posted September 2, 2020 EZ Fix, More than likely you purchased with a credit card for the full amount including the core charge and possibly shipping & tax. Dispute the charge with your CC company, state the transaction was not complete. That a required refund has not been issued even though you returned the core/part some 30 days ago. They will immediately reverse the full charge amount. Start an investigation and get a response from Summit without you. You will get the $300 returned but it may take up to 30 days. Let Summit deal with the CC Company. 2 Quote Link to comment Share on other sites More sharing options...
RowdyRebel Posted September 2, 2020 Share Posted September 2, 2020 Had a similar problem with LMC...paid for the order on a pre-paid card, and tossed it when it was used up. Ended up sending a part back after talking to them and notifying them of the need for a check to be sent, NOT just a credit onto a card I no longer had. Even noted on the return form NOT to credit the card, but to send a check. What did they do? Credited the card. Went a few rounds on the phone with them and they claimed it was beyond their control because the credit had already been posted and there was nothing they could do. Contacted the BBB and lodged a complaint. Few days later, they (LMC) sent me a check. I've never had an issue with Summit...hell, place an order Sunday night and it shows up Wednesday with free shipping. Most of the parts on my Suburban have come from Summit, Jeggs, or LMC. Stuff with a core charge I'll usually get locally, though...IF I can find it locally. 1 Quote When approaching a 4-way stop, the vehicle with the biggest tires has the right of way! Link to comment Share on other sites More sharing options...
topo Posted September 2, 2020 Share Posted September 2, 2020 Lowes I bought a grinder $120 and extended warranty and payed with gift card time go's by it stops working I go back to Lowes I have no sales slip they look up my Lowes club card and it shows everything I ever bought except that grinder then she said if you used a gift card it won't show up on here . when paying with gift card you have to save the sales slip. 1 Quote Link to comment Share on other sites More sharing options...
Freightrain Posted September 2, 2020 Share Posted September 2, 2020 Luckily I'm minutes away from Summit here in Akron. I know this covid crap has everything screwed up. Many phone sales work from home so they aren't even close to anyone in the office to move things along. Quote Larry 1959 B61 Liv'n Large...................... Charter member of the "MACK PACK" Link to comment Share on other sites More sharing options...
VaPatentman Posted September 4, 2020 Author Share Posted September 4, 2020 They finally refunded my core charge after promising me on 2-occasions since August 18 I would see it post with 3 to 5 days. This was the first issue I have ever had with Summit. Thankful it finally came. 2 Quote Link to comment Share on other sites More sharing options...
mowerman Posted September 6, 2020 Share Posted September 6, 2020 Glad you got your bread back I hardly go there since I don’t own a racing car or hot rod . But yes it is a really cool store I do I drive a 2014 Mustang but yes as Larry said everything is all messed up these days nothing is the way it used to be .... DMV it is still closed here in Reno... bob 1 Quote Link to comment Share on other sites More sharing options...
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