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Detroit notes 5th anniversary of “Virtual Technician” with 200,000th installation


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Truck News  /  June 15, 2016

Five years after its launch, the Detroit Connect Virtual Technician integrated remote diagnostic system hardware has hit a major milestone – its 200,000th installation. The 200,000th Virtual Technician hardware unit was installed on a Freightliner Cascadia Evolution truck equipped with a Detroit DD15 engine delivered to Penske Truck Leasing.

“The Detroit Connect team found a solution that provides the data we need from Virtual Technician and delivers it directly into our own IT environment.  This is a great combination of the OEM’s knowledge of the truck applied to our own internal systems and processes,” said Paul Rosa, senior vice-president, procurement and fleet planning for Penske Truck Leasing.

“We appreciate customers like Penske who have selected Detroit Connect for their remote diagnostics and performance data needs.  We are not only providing them with the information to make service decisions, the data also helps them have better insights into what’s behind fault codes,” said Matt Pfaffenbach, director, telematics for Daimler Trucks North America. “Since our launch five years ago, our goal has always been to provide connected solutions that contribute to uptime and lower maintenance costs.”

Virtual Technician is standard on all Freightliner and Western Star trucks equipped with Detroit heavy duty engines, including the DD13, DD15 and DD16.

Detroit Connect is a central part of DTNA’s long-term vision for truck connectivity. Over the next several years, DTNA will continue to add new service packages to its telematics offerings, and also make its platforms accessible to third party software integration.  .

“We are going to continue to develop new technologies that deliver vehicle performance and health insights to our customers that will have positive impacts on their businesses,” added Pfaffenbach. “By deepening our telematics offerings, we will remain on the forefront of integrating intelligent solutions with our vehicles to benefit not only our customers, but the transportation industry.”

For more information, go to www.DemandDetroit.com/Connect.

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